Appraisal System
Challenge
Evaluators had high subjectivity with no structural guidance.
Problem Analysis
The old system gave evaluators completely open text inputs. No rating dimensions. No behavioral anchors. Result: scores from different evaluators were impossible to compare.
Old Process
Open text→
No dimensions→
No anchors→
Submit
↩Loop back from Step 2 to Step 1: Evaluators had no structural guidance
Approach
Introduced structured rating dimensions, each with clear behavioral descriptions. Constrained flexibility in exchange for usability.
New Process
Dimensions→
Anchors(behavioral)→
Guided input→
Submit
Result
- ·Higher evaluation consistency
- ·Reduced input time
- ·Evaluator feedback: "I finally know what to write"
Lesson
Flexibility without structure is chaos. Structure without flexibility is a cage. The art is finding the line.